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Privacy Policy

Wait Time

At Global Limousine, all flight arrival times are updated in real time. Our information is only as reliable as the information provided by the airlines and airports. Once you have contacted our office, wait time will start forty-five (45) minutes for domestic flights and sixty (60) minutes for international flights past the last posted flight arrival time, or at a time otherwise designated by the Global Limousine dispatcher. Wait time will be billed at the hourly rate of the vehicle that was reserved, plus any additional charges.
For all point-to-point reservations, there is a fifteen (15) minute grace period from the scheduled pick-up time. Wait time charges will begin once that fifteen (15) minute grace period has passed or at a time designated by the Global Limousine dispatcher. Wait time will be billed at the hourly rate of the vehicle that was reserved plus additional charges.

Additional Charges

Any reservation with pick-ups during the hours of 11:59 PM EST and 8:00 AM EST will incur an early/late fee (time parameters are subject to change). For all trips, there is an additional fee for all pickups or stops after the first pickup. There are additional fees on pickups from all piers/cruise terminals and airports. Additional fees apply when crossing over from one airport to another. Service transportation charges and fuel charges are subject to change at any time based on current rates. Parking fees are determined by the airport you’re arriving at. These charges are subject to change at any time. Please call our office for the most updated information. Holiday surcharges may vary.

Change Policy

Global Limousine requires that all changes be received by phone four (4) hours prior to the scheduled pick-up time. If a change cannot be accommodated and results in a cancellation, the client will be charged one hundred (100) percent of the fare, including the 20% service fee. Changes cannot be made with our chauffeurs. All changes must be made with a Customer Service Representative or a Dispatcher by calling the office at (860) 619 2755

Cancellation Policy / No-Show Fees

All cancellations MUST be made by phone only. Email/TEXT cancellations are not accepted.
*Cancellations for SEDAN service less than twenty-four (24) hours prior to the scheduled pick-up in the continental United States, and less than forty-eight (48) hours if international, will result in a cancellation fee equal to the full price of the trip fare plus any applicable fees incurred, including parking and wait time. All reservations will be considered a ‘no show’ three (3) hours past your scheduled pick-up time. If you have not contacted our office or met your chauffeur by that time, you will be charged in full for the reservation plus any other additional charges incurred.
We will make our best effort to fulfill client needs in these instances, subject to wait time fees, late cancellations, and re-bookings, without detriment to other reserved clients. Global Limousine is not responsible for acts of God, acts of nature, or circumstances beyond our control, including but not limited to traffic congestion, road closures, road work, accidents, flight delays, or weather delays.
Global Limousine reserves the right to terminate any reservation without refund if our office or dispatcher feels that the client or party of the client is putting Global Limousine or the client in danger of injury. Additionally, if the client or party of the client is in possession of any illegal material or substances, this service will be terminated immediately and charged at the full amount of the reservation. This is without exception. Global Limousine is not responsible for items left in any vehicle, lost or damaged. If you do forget something in a vehicle, please call our office immediately so that we can try to locate it for you.
The client is responsible for all damages or cleaning charges incurred by the client or the client’s party during the service, either willfully or accidentally. Clients agree that no illegal drugs or alcoholic beverages will be consumed in our vehicle(s) by any passengers under 21 years of age. In case of misconduct by your party, the chauffeur has the right to terminate service without any refunds.

Accounting / Billing

Global Limousine rides are billed to either a customer’s credit card or a corporate account. All charges are billed to your credit card or account. For credit cards, payment is pre-authorized forty-eight (48) to seventy-two (72) hours prior to the trip date. Full payment is taken after trip completion. Global Limousine accepts cash and all other major credit cards (American Express, Discover, MasterCard, & Visa). Rates include the base charge, tolls, airport and regulatory fees, service transportation charge (STC), parking, and any other applicable fees.
A voluntary gratuity is suggested to all clients for all reservations, but is not mandatory. The voluntary gratuity is based on the service provided and is completely optional and at the discretion of the client.
All payment methods must be settled prior to the trip date. Chauffeurs are not permitted to accept payment of any kind. All cash, checks, money orders, etc. must be paid at the office ten (10) days prior to the trip date. All rates are subject to audit after service completion. This audit includes, but is not limited to, actual tolls, parking fees, additional stops, red-eye fees, and additional time. The client is responsible for full payment of any additional charges beyond the original agreement.
Hourly trips are billed by the number of hours the vehicle is ordered for, plus any applicable time thereafter. A deposit is taken at the time of reservation for all hourly reservations. Deposits are non-refundable but may be credited toward future trips at the company’s discretion. Rates are confirmed at the time of reservation. All rates are calculated in the local currency and billed in U.S. dollars at the prevailing exchange rate. Rates may vary. By booking a reservation, you authorize Global Limousine to bill you accordingly or charge the credit card provided for the services rendered at the rates given at the time of reservation and any charges incurred after trip completion.

Service / Wait & Return Limo Service

Hourly trips are billed by the number of hours the vehicle is ordered for, then in ½ hour increments thereafter. All Global Limousine policies apply for prom, wedding, and wait-and-return (hourly) service. Hourly minimums apply for all vehicles; check with the office for current minimums.